What to Do If You Receive the Wrong Diabetic Supplies From Your Insurance
It happens more often than you'd think.
You open a package from your pharmacy or supplier expecting Dexcom sensors, FreeStyle Libre, Omnipods, or test strips — but instead, they sent the wrong type, brand, or quantity.
Don’t panic. Here’s exactly what to do if you receive the wrong diabetic supplies from your insurance — and how to avoid wasting or losing money.
🧾 Step 1: Double-Check Your Prescription
Before calling your pharmacy or supplier, look over:
Your doctor’s prescription
Your insurance coverage details
The itemized receipt or packing slip
Sometimes, the issue starts at the prescription level (your doctor may have selected a different model or brand) — or your insurance only covers certain products.
📞 Step 2: Call the Supplier Immediately
Contact the number on the packaging or invoice and explain:
What you were expecting
What you received instead
Whether the box was opened or tampered with
⚠️ Don’t open or break the seal on any boxes — once opened, they often can’t be returned or exchanged.
If the mistake is confirmed, they’ll usually offer:
A prepaid return label
An exchange shipment
Or credit toward future orders
📋 Step 3: File a Complaint With Your Insurance (If Needed)
If the supplier refuses to help, call your insurance company’s member support.
Explain that you were sent the wrong supplies and the supplier won’t correct it. Most insurance companies can:
Escalate the issue internally
Approve a one-time override
Or switch you to a different pharmacy/DME provider
Tip: Keep all shipping boxes, receipts, and product labels until the issue is resolved.
💰 Step 4: Don’t Let Unused Supplies Go to Waste
If your insurance won’t take them back — and they’re just sitting around unopened — you might be able to sell them legally for cash.
You can sell diabetic supplies like:
✅ Dexcom G6 / G7 (sensors & transmitters)
✅ FreeStyle Libre 2 / 3
✅ Omnipods (5-pack or 10-pack)
✅ Test strips: OneTouch Verio, Accu-Chek, FreeStyle Lite, Contour Next
As long as they are:
🔒 Sealed and unopened
🕒 Expire in 6+ months
🚫 Not labeled “Medicare/Medicaid Only”
💡 Not paid entirely by government insurance
💵 How to Sell the Supplies You Can’t Use
If your box qualifies, we’ll make it easy:
📸 Snap a photo of your products
📲 Text us: (747) 242‑3788
💬 Get a fast quote
📦 We’ll email you a free USPS shipping label
💵 Get paid the same day we receive your package
We also offer local pickup in Los Angeles, including:
Van Nuys
Burbank
Pasadena
Oxnard
San Fernando Valley & surrounding areas
🧠 Final Tips
Always confirm coverage before refills
If your needs changed (Libre to Dexcom, for example), notify your provider ASAP
Never throw away sealed, unexpired boxes — they may be valuable
